nL
nico L

1 reviews | Active since Nov 2013

30 Oct 2015, 10:45

Never fix problem properly

Customer Name TECKENTRUP<br> CRN 48BWK301015<br> Circuit Number ***<br> <br> Status Open<br> <br> Again the line to my office block is faulty. Again you have to investigate the fault, however your technicians say that the lines are old in Durbanville area??? I pay for service just like any other client in new areas, and expect that if the line are constantly down, TELKOM will fix their problems not temporarily, but once and for all!!!! If this keep goin, I want a discounted rate for my lines!!!! Frot old line, rusted points ext... What will be the excuse today??? O yes.... Your exchange is also old.... I cannot function as a business, because Telkom \sleep voet"Fix the dam fault now once and for all TELKOM!!! And stop the excuses. You get paid to do a Job and you are a private company"

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Replies (1)
Telkom
Telkom's reply30 Oct 2015, 10:52
Official
Hello nico.louw,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM162590.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team

Best regards,