1 reviews | Active since Mar 2016
NEVER EXPERIENCED WORSE SERVICE IN MY LIFE!!!!!
I placed an order online for Telkom to move my ADSL line from my current address to a future address. I accidentally entered the date of 16 Feb instead of 16 March. I was contacted by TELKOM to confirm if I will be available on that date and I indicated that the date should be Mar and not Feb. I was again called by TELKOM on 19Feb asking when I will be available. I explained very carefully that the date should be March and not Feb and that I am still in my current address. I asked them to call on 16March to confirm installation for the 17th. On 21 February my ADSL line was suspended and I had no internet! I called the technical department who said it was due to an order to move the line. I then attempted to speak to the TELKOM customer service, who dropped my line more than 5 times in one day! I was promised 3 times that I would be called back, which never happened! A supervisor called Thabiso just gave me a number that does not exist after requesting a direct line to someone who can solve the problem. I have had two very long discussions with agents who were in the process of getting the line reinstated! I was told it would be fixed by 29Feb but NOTHING! I WILL CANCEL EVERYTHING!
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM208304
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM208304
Regards
Luleka
Telkom Social Media Team
