Never experienced such mediocre service ever. I WANT IT SORTED BY THE 15TH DEC 2017.

I am so tired of Writing the same thing over and over. I have had an issue that is STILL NOT resolved. I have called the call centre, I have been to the Telkom branch in Clearwater Mall and really thought that it would finally get resolved however my emails there are getting read and not responded to.

I wanted my Telkom LTE Cancelled and wanted to change to fibre. After technicians coming to do test 3 times, still bad internet and nothing resolved. NOBODY cares at telkom and I wanted to move over to fibre but after the service I have received I would rather cut all ties with Telkom. It is absolutely Shocking the lack of customer care that Telkom show.

I WANT a Senior manager to contact me, I want to deal with ONE person and I want this issue resolved before the end of the month then I want my LTE contract cancelled and want to move onto fibre. if it is not sorted before the end of the month I want to be cancelling my contract and moving over to another service provider.

The only person that has gone out of her way to help me a bit is Mmamo from Clearwater Branch, CAN your mediocre and unreliable cancellations department contact her and can we PLEASE get this resolved. I will be in touch with ICASA should this matter not be resolved by the 15th of December 2017. this has been going on since I renewed my contract with TELKOM and is actually unbelievable how bad the service level with telkom is.

THE cancellation department called me once I was in a meeting and they never called back, the call once and if they cant get hold of you the close the case.... then the same old starts all over again.