never experience bad service like telkom

I logged a fault on Sunday 13th January ref 925ARK070119 On Monday I phoned and the call center told me nothing was logged, they logged another fault 229CRK140119. Told me it is a bulk faulty (whatever that means). Since Monday I phone 23 times the call center and everytime they had another story. I dont have a landline I have a cellphone and spend already 120 rand on airtime to phone them. My business cannot operate without internet. I need the adsl line to work. No work no money because I work from home. I record every call to 10217 if telkom dont believe me I can replay all those calls . I spoke to someone who said I must phone the technician Trevor it was given over to him on ********** 333. No answer there and no surprise, I phoned back, the next person Douglas said that number belongs to a telkom shop in Benoni, but he promise he will escalate my problem to the manager and come back to me, that was on the 17th. Today is the 19th and my adsl line is still not working. Please are there someone in that company who can go the extra mile to assist you without telling you a story to get rid off you. I need need need my adsl line to work I already lost a weeks income. I`m doing websites can need the internet.

Thanks Ina