BK
Bernadette K

1 reviews | Active since Feb 2017

13 Feb 2017, 16:41

Never ever use Telkom

<p>Telkom mobile has been the most frustrating network to try and use!</p> <p>after registering online and applying for a device, no one called me. I called and still nothing came out of it. So I called again and cancelled the whole order and was assured it was cancelled and no money would be deducted!</p> <p>i kid you not , the very next day R1299 was taken out of my account. since November I have been calling - on hold for 30 minutes each time to get this rectified. I have since ordered my phone online from Vodacom and I received this about 3 days later. </p> <p>I will never use Telkom mobile! The staff don't care and managers are even worse.</p> <p>i have asked on mail about 3 times to talk to management and that has yet to happen!</p> <p>3 months later! This could have been rectified and I would have taken out another contract with them. But the service is beyond TERRIBLE!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply14 Feb 2017, 07:48
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is ***2.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,