Never ever sign up for a Telkom contract

I signed up online for a special Black Friday deal a week and a half ago. BIG MISTAKE! Telkom's service is APALLING. At this point I informed the person I was speaking to that I would be travelling overseas and she said that she would make a note to deliver as soon as possible. The following day I received an sms saying that I had failed the credit check and my application had been cancelled. I phoned Telkom on the Monday and was told that I wouldn't be debited anything and that the application was cancelled. Thinking my order was cancelled, I left for overseas. On the Thursday just before boarding my flight I subsequently received an sms saying my application has been approved and that my account will be debited. The account was debited on the Friday. I was told the phone would be delivered the following week only I am now overseas. I just contacted Telkom and they have no record of my order at all!!! But they have still debited the money from my bank account. I am stranded as I am unable to contact them by phone here. I am hoping this review will fast track some assistance for me.