Never ever apply for TELKOM Service online - 5 starts for no service!

<p>In February 2016, I app**** online for the Telkom Online special – SmartBroadband Uncapped Wireless – at R607.50 pm. The deal is that they would deliver the Modem and Antenna to my work address, by courier and then they will send a technician to set up the antenna at my house. As per RICA – I would have to supply the courier with a copy of my ID and proof of address. 25th April the debit order for first subscription (R699) went off BUT I have not (and as to date – 18 Aug) received the antenna. The technician had been contacting me to arrange a date for the installation and set up on a weekly basis. I started phoning TELKOM to enquire about the status and the location of the antenna – but they could not and still can’t tell me who signed for the delivery / who RICA the SIM. Since 26 April Telkom has been deducting the monthly fees for the contract and I have been phoning and reversing the debit order since July. I even logged a call on the Telkom community page – with no satisfaction – so I decided to cancel the contract. I did as required: completed the forms on line and send the email. I got a response back that it would take 21 days for them to respond. 21 days later my landline gets cancelled, which by the way has a totally different account no then what was supp**** on the cancellation form for the mobile contract. It took them 10 days to reconnect the landline – but still no cancellation on the mobile contract and still debit order goes off every month. I then went to the Telkom store at Festive Mall and Gloria assist me – apologizing for the mistake (mid July). She then logged a call on the system – once again stating that the mobile contract needs to be cancelled since I never received the modem or antenna and that the fees needs to be refunded. This specific request was only logged on their system 2 Aug. On 15 August 2016 the debit order went off for all the outstanding monthly fees (R2000) that I have been reversing PLUS NuDebt also collected R2430. On the 16th Telkom also collected a further R430 – so the total moneys owed to Telkom – should I actually had the service - was collected TWICE! So once again I asked the bank to reverse. I received a SMS from NuDebt stating that I am in breach of contract with Telkom with R2430 in arrears due to unpaid debit orders and that I should contact them. I phoned them twice but no answer.</p> <p>I can’t believe that it has been more than 4 months and Telkom can’t supply me with either the antenna or just cancel the contract. It is more than frustrating having to phone 10210 and explaining the issue over and over just to hear that it is either a sales or cancellation issue and that they will contact me. And even more frustrating is that they are taking my money, handing me over to debt collectors without ever providing me with the service! I’m at my wits end – the next step for me would be to close my bank account!</p> <p>Open case no: ********** 7, ********** 0</p> <p>Billing Account no: ********** 71</p> <p>Financial Account no: ********** 00</p> <p>Mobile no: ********** 488</p> <p> </p>