Never ending pathetic service at Telkom

<p>I have sent numerous emails to <span style="color: #000000; font-family: sans-serif; font-size: 8.32px; orphans: 2; widows: 2;">Busi Tshabangu who doesn't reply to my requests or call to follow up. I have a data contract with Huawei mifi device the contract ended in 2016 I am being charged for the device regardless of the contract ending, I wanted to upgrade this contract called the call centre on numerous occasions and agents sounding rather confused transfer the calls randomly without assisting me hence I am still paying for their incompetence! After much frustration I requested to sign up for the R149 15gb data with mifi this was also an obstacle course as nobody knew how to go about activating this eventually I got a hold of someone who assisted me with applying for the R149 smart one rate however they said they cannot renew the data contract. I am still being charged for the old data contract which has expired in 2016 and I have not used the service in March yet I received a statement for the old contract!! Is this the normal procedure to ignore customers and bill customers for service when they wish to cancel? Nobody has contacted me with regards to a credit either! It is the worst don't care attitude I have ever witnessed!</span></p>