Never ending Nightmare with Telkom

<p>In October 2016 i was contacted by a Telkom Mobile telemarketer about a product hat offers me 10 gig of anytime data with 2 sim cards for a monthly amount of R202.</p> <p>I immidiatly took the offer and the device was delivered to my home.</p> <p>To my dissapointment i found out that what the telemarketer sold to me and what i recieved was 2 totally different products.</p> <p>I went throught the terms and conditions and saw that if i return the device in its original package, Telkom will close the contract, end of story....</p> <p>I arranged with telkom on 14 October 2016 to collect the device and their couriers came to my home to pick up the device and when i phoned to enquire if they recieved the device, they confirmed receipt of it.</p> <p>In November 2016, R202 was deducted from my bank accound and when i enquired about it, it was for the device that was returned to telkom. I contacted them and explained that i will not pay for a product i do not have and reversed the debit order.</p> <p>In December 2016, the debit order again went off... Again i contacted telkom and reversed the debit order.</p> <p>In January 2017 a collections company Nu debt deducted money from my bank account and then again i contacted the Collections company and Telkom to close the account and again i reversed the debit order. </p> <p>On 16 April 2016 R1241 went off my account, again for the device i do not have.</p> <p>When enquired about it, the telkom agent said that due to non payment of the account, the account has been suspended and due to the suspension, they cannot close the account!</p> <p>Now my quetsion is, why do telkom expect me to pay for a service i do not have and why cant they close the account?</p> <p>Since October 2016 i contacted telkom a total of 12 times and logged 2 cases at the Telkom store in secunda and pleaded to them to please close my contract with no success.</p> <p>now im asking, Who is not doing their job?</p> <p>Below is the dates i contacted telkom.</p> <p>14 October 2016</p> <p>9 November 2016</p> <p>15 December 2016</p> <p>17 January 2017</p> <p>2 February 2017</p> <p>15 March 2017</p> <p>22 March 2017</p> <p>6 April 2017 - twice</p> <p>7 April 2017 - twice</p> <p>Case opend at telkom Secunda - Case number ********** 078</p> <p>18 April 2017</p> <p>Telkom did confirm receipt of the device but still they do not close the account.</p> <p>What do i have to do to close this matter for once and for all?</p> <p>Please help. beacuse 12 Different agents doesnt seem to know how to close this matter</p>