Never ending issues with Telkom

An extra contract was fradulately opened on my telkom account and an investigation was conducted and the contract was closed. On the 13th of September the bill was apparently credited and adjusted. A few days later I received a call from a consultant who said my account was resolved and I asked her to send an e-mail as evidence. In October the bill that came was wrong , And when I emailed the consultant she did not get back to me. Only asked for my details but nothing on the bill being fixed. My interaction with Telkom has been very frustrating. Please sort out my bill ASAP...the back and forth posts are frustrating me. Thank you