1 reviews | Active since Jul 2016
Never ending contract
<p>I have a 10gig (R199.00 per month) data contract with Telkom that ran its 24 month cycle and went onto a month-to-month basis. I cancelled this contract in August 2015 (ref: ********** 6). Monthly debit orders continued into 2016. I then returned to Telkom shop in March 2016 to sort out the issue, the consultant escalated the issue (ref: ********** 7). As I expected from Telkom the debit order still went off and in June 2016, I then reversed the transaction from my side. I returned to the shop where the consultant showed me that its cancelled on the system. Now the 16th July I find that they have debited my account R285.23. I’m now 11 months down the line from original cancellation and I cannot get Telkom's stinking fingers out of my wallet!!!!</p>
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Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
