LE
Lynton E

1 reviews | Active since Jul 2016

16 Jul 2016, 11:01

Never ending contract

<p>I have a 10gig (R199.00 per month) data contract with Telkom that ran its 24 month cycle and went onto a month-to-month basis. I cancelled this contract in August 2015 (ref: ********** 6). Monthly debit orders continued into 2016. I then returned to Telkom shop in March 2016 to sort out the issue, the consultant escalated the issue (ref: ********** 7). As I expected from Telkom the debit order still went off and in June 2016, I then reversed the transaction from my side. I returned to the shop where the consultant showed me that its cancelled on the system. Now the 16th July I find that they have debited my account R285.23. I’m now 11 months down the line from original cancellation and I cannot get Telkom's stinking fingers out of my wallet!!!!</p>

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Replies (1)
Telkom
Telkom's reply16 Jul 2016, 12:20
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team