Never ending cellphone contract application

November last year I went to the Telkom store at Pavilion to get four contracts. I was told that they didn't have stock for the phone I wanted and they would call me once they did but after 10 days of nothing we decided to get another - the iphone 6s plus. Unfortunately, they only had one phone in stock of that but I was assured that I could go to the istore and get the rest of the phones there. When I get to the istore they say they have to start their own 'process' that will take 3-4 days - I only get the quote 3 weeks later because they say that the Telkom business people were on leave.<br> <br> Early January someone from Telkom business finally phones me. They say we must pay an outstanding amount, which we do. That very same day, on 13 January 2016, I get a call from a person called Daniel from Telkom business offering me a better deal and assuring me that he will speed up the process for me because all the documents are in order (the processing time is 7-10 days). On Friday (22 Jan) I got a call from another agent asking for proof of payment of the account and told that the 7-10 processing period is only starting then.<br> <br> The whole experience with Telkom Business has been a nightmare.