Never do business with Telkom

Have been trying since 18 April to move my Fibre contract from my previous residence to my new residence. 24 emails no response on the 10213@telkom. Have been calling the call center since 2nd of May 2022. Received a ref nr ***A for my new line on Thursday the 5th of May. Was suppose to take 3-5 working days. On Friday the 13th Pumla in the call centre said that it will be on Saturday and I will receive an sms. When I called today I was told my order has been cancelled. So all along I have to pay for no service