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elainelg E

1 reviews | Active since May 2016

10 May 2016, 11:16

Never do an online application with Telkom or try and call their online sales support

<p>I did an online sales request for Wifi router special, firstly after a few weeks i got an e-mail saying the couldn't reach me and that i should call their call centre and give the promo code, i did call the call centre and did supply the promo code, just to everytime hold on for more than 15 to 20mins with no call agent picking up my call, i've done this on numerous occasions with the same result. I then went onto the website and spoke to an agent via instant messenger and after telling my whole story just to be told the query will be forwarded to an agent, and still no response.</p>

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Replies (1)
Telkom
Telkom's reply11 May 2016, 12:01
Official

Good day elaine-viljoen

Thank you for making contact with us. Please e-mail (***)with the promo code and your contact info for our team to follow up and advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.