Never did his job

I was at Telkom Kimberley 29th Feb (Diamond pavilion mall) I am sorry to say that I didn't think of writing down the guy that helped me.<br> <br> I stood inline for 2 and a half hours to register a line to be fitted at my house. I completed the application form, signed it AND gave a copy of my ID. I left the shop thinking I would receive feedback.<br> <br> The Wednesday (02/03/2016) I just phoned Telkom head office to follow up on my application just to find out it was never loaded!!?? So I stood inline for 2 and a half hours just for someone who couldn't do their job that they get PAID for. <br> <br> The consultant at head office was very helpful in registering me AGAIN and after that the process became quick and painful. I received my reference number immediately, and appointment was scheduled.