NEVER CONTRACT YOURSELF WITH TELKOM. THEY ARE HORRIBLE TO DEAL WITH

I called Telkom on the 8th of August 2025. After having seen the data on my router was not working because i could not connect. They told me the data has been depleted. Mind you, the 8th of August was the first day since the 29th of July 2025 i had been off from work and had decided to use my data fully during the day. As an added factor, we have no signal where i work so i use the company wifi and my route cannot be used.

I am contacted to Telkom for 80gigs of data. 40gigs smartbroadband day data and 40gigs night surfer. So it is rather impossible that i used up data by the 8th of the month if it was uploaded on the 1st.

I called in, they told me it has been depleted and sent me my data usage that dates back to the 7th of July 2025. I asked Aphindile Mdlalose as to how this transpired and explain how it would have been used.

She named the apps and asked me how many people connect to the router, and i answered just me with my 2 devices and occasionally my uncle if we have a power outage, which had happened to be that previous Thursday the 7th of August, at night. She explained nothing about the document she sent me. I further explained to her that i only use this router if i am mobile and there is a router at home for home use. I just used my own because since my contracts’ inception, my data has always expired. Not once it has ever depleted.

I spoke to their manager Nqobile, she did not give her last name, who informed me she would call me on the same day after an hour. She did not. The weekend rolls over. I call on Monday for feedback, i am told that the incident has 72hr response time.

I wait it out and call on14th of August 2025, i am told it is with the back office and that it was only escalated on the 13th of August 2025 for the back office team to look at.

I have requested call recordings from the 8th and i have communication through their X (twitter) channel that did not even bother to investigate and just told me that my data depleted and that was it!!!!!!

Today is Saturday the 16th of August. 72hrs turn around has not been honoured and there are no answers. I have sent emails that have not been responded to, call centre agents have requested call backs from their mgr Nqobile Thusini/Thusi but nothing. Telkom is the pits