AG
Audaine G
1 reviews | Active since May 2014
11 May 2015, 14:15
Never Answer phones, never have stock of modems
After not having service for 3 weeks, the technician came and fixed my line last Saturday(2/05/2015) he then said the modem is not working and must be changed. I then tried calling Telkom Lakeside Mall to find out if they have stock. They DON'T ever answer the phones(and they telkom!). I had to drive in on Monday 4 May 2015 just to write my name in a book for a modem. Today is the 11 May and I still did not receive a call to say they have modems in stock and now my internet has been down for a month.
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Telkom's replyOfficial
11 May 2015, 15:20Hello Audaine,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Store Management Team and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Store Management Team and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Telkom's reply11 May 2015, 15:20
Official
Hello Audaine,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Store Management Team and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Store Management Team and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media