Never again

I have taken out a mobile contract with Telkom 2yrs ago received terrible service from the start. Now I am cancelling the contract and the service just became worst. I cancelled in December 2017 followed in 2018 not cancelled and I need to resend documents. I sent to agent and then follow up again after two weeks still not cancelled I am asked to send again and when I followed up the agent did not send my cancelation form and I am needing to send again and now completing this process for the 5th time they tell me it cancelled and when I follow no ways the account still open. There are no words that can describe this terrible terrible disgusting , frustrating process. They promise to call me guess what ha ha ha never happened. I want my account closed completely closed not on prepaid closed. CLOSED. I want my refunds now. The way you guys operating is disgusting service terrible.