Never a response , no service

For 3 months I have been asking to speak to a manager despite technicians coming out 5 times...

I am paying for a service that I am not receiving, 2 prior complaints on hello Peter and still no response...

I home school 3 children, all schooling is done online.

Clearly the issue is not being resolved when the technicians are sent out, why would a team leader, manager or anyone that can make a decision call me???

Spoke to someone at the call centre today and they refused to escalate the issue.

We are so frustrated with using Telkom as a service provider...This is the last time I complain or ask for the problem to be resolved, I cannot afford 2 months downtime out of 3 months.

I need a stable service, it is understandable for things to go wrong at times however with Telkom as a service provider it is all the time.

I NEED FEEDBACK & THE PROBLEM RESOLVED ASAP!!!