Network Provider failing to provide its services

On the 2nd of February 2022 I paid an amount of R441.70 for a re-connection for my router which i have with Telkom and i was informed that services will be reactivated withing 48hrs.

After 48hrs i tried to connect and noticed that my services have not yet been activated, I contacted the customer care department and they advised me that i still have an outstanding balance of R239 which i still need to pay to in order to be reconnected

On the 5th I paid the outstanding balance and till date i am still not connected

Today the 08th of February 2022 I contacted the customer care department and spoke to the lady by the name of Boitumelo Sarah Maponya and she advised me that I should send my POP as proof that i made payment after i had sent it yesterday

Please reconnect my services as i have paid all the outstanding monies --