Network problem not resolved after 5 months

My LTE service has not been working correctly since installation. This was confirmed by the team who installed the service, who said they would come back to fix it, but never came.

I reported this many times, but also on 6 May 2017 (Ref number ********** 8). Since then I followed up many times. Twice Telkom came to the premises, acknowledge that there is a problem, could not fix it and said they would send another team. So I keep on reporting and following up, without success.

When I called again to find out about progress today, I was told that this case was still open and they are still working on it - almost 5 months later.....Really???

Now I wonder - is this Call Centre only there to make customers believe that someone is actually working on their problem to keep them happy, while there is no effort to fix the problem?