Network problem

It's been two weeks without network coverage in my erea, we use to not have coverage issues before,I called Telkom customer care several times spoke to different agent all the do is to take me steps by step for network search of withch I can so them on my and I have been doing network search and devices restarting, still no help.. Can Telkom please organize technicians to check my area... My address is 1677 ROODEKOP STREET Rondebult EXT 1, 1401 Germiston.