TM
Tepee M

1 reviews | Active since May 2018

08 May 2018, 14:12

NETWORK PROBLEM AND **********LY RENEWING MY CANCELLED CONTRACTS

I am very disgusted by the service I have received from this company TELKOM over the years. Couple years back, I had 8ta contracts which came to an end and were kept on month to month basis because I had just bought a house and the place had no signal. The new place is Fleurhof ext 26. Mind you I bought a house just across the road from my old house. The new house has a blind spot their technician told me. Case numbers were logged some of them are ********** 6, ********** 4 just to list a few. As I realized I was not getting any help from this company TELKOM, I cancelled my contracts. I requested to keep one number as prepaid for my business, and it is ********** 481 which I still use. Guess what, they never gave a S****t about their customers. To date the signal has gone from bad to worse.

Today 08/05/2018 I got a call from their lawyers saying that I renewed my 8ta contracts and I must pay them. THE SIGNAL IS STILL DISGUSTING they can not sort it for the full 2 years going for the 3rd year. The only sms I last received was in December 2017 which read, "we are still attending to the case". Really a network case.,,? I have lost money from their disgusting services as my internet and phone call are not clear due to their very poor signal, and I run my business from home. I don't have any contracts with them, I cancelled them and kept one number as a prepaid which is costing me a lot of money. I want them to sort this mess. I regret having put my family into this network that is so poor with owners that are so less considerate. My old house is less than 100 meters to my new home and they just can not fix such an easy thing. What were those case numbers given to me for for and why did they lie and promised to send a technician that they don't have to come as assess the situation? Kids have projects from school and they can not do them in their home. When I bought my old house many years ago I had Vodacom network problem which they TELKIM owned at some stage, that problem was resolved in few days. I believed they will do the same with 8ta or now TELKOM MOBILE, little did I knew that they are Telkom not Vodacom. 1. Please sort this network issue. 2. I don't have a contract/s with you. You lost all contracts I had because of the poor network at my house that you have since failed to sort out. Speak to your lawyers. 3. If you can't sort out this network thing stop sending me sms'es that say you are busy sorting out this issue as it is REVOLTING.

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Replies (1)
Telkom
Telkom's reply22 May 2018, 10:05
Official

Hi ***,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI***

Regards
Garreth
Telkom Social Media Team