AO
Alida O
1 reviews | Active since Jan 2013
15 Jun 2017, 08:48
NETWORK ISSUES
<p>We have a Telkom contract with a WiFi and internet at home. My son works from home and therefore relies on his internet and home phone. For over 8 months there has been issues with internet and WiFi connections. This has been reported over and over, and on 4 different occassions different technicians have come out to sort out the problem. All of them have said that a cable needs to be replaced. That information was also relayed by them to Telkom. Guess what, still waiting for that cable to be replaced. My son now has a hearing scheduled due to not getting through his workload. Telkom has been advised of this, and still does nothing. What do we do in the case he loses his livelyhood through no fault of his own. He has purchased a "dungal" to help him, but even this does not work and is very slow when it does work. If anybody can assist in this dire matter, please!!!!!</p>
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Replies (6)
Telkom's replyOfficial
16 Jun 2017, 09:34Hi alida.vanos@,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply16 Jun 2017, 09:34
Official
Hi alida.vanos@,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
AO
Alida O's updateReviewer Update
19 Jun 2017, 07:42Dear Telkom!!!!!!!!!!!!! HA!!!!
my son received a final written warning on Thursday 15/6. What are you going to do about it! I will go to every social media platform to tell people what a ******* goverment department this is. This bad terrible service better be sorted out before close of business today 19/6/2017 otherwise legal steps WILL be taken against you. We are already busy with these legal steps with an attorney from Sandton. You will send a letter to my son, explaining you are at fault and therefore this final written warning should be withdrawn from him. You will also undertake to credit his account for the last 5 months. You will pay for his petrol driving back and forth trying to find a place that has internet connections to try and do his work! You will go on every social media platform, and publically apologize to my son for not being able to carry out his work function and admit to your non-existant service! You will cancel his contract without any cost to him. You will remove your useless devices and landline at your cost! You will fix any damages that you may cause to our home! You WILL get in touch with us personally in this regard! All copies of communication has already been sent to the goverment as well as the DA and EFF! You are a bunch of *****s of note!!!!!!!!!!!!!!!!
AO
Alida O's update19 Jun 2017, 07:42
Reviewer Update
Dear Telkom!!!!!!!!!!!!! HA!!!!
my son received a final written warning on Thursday 15/6. What are you going to do about it! I will go to every social media platform to tell people what a ******* goverment department this is. This bad terrible service better be sorted out before close of business today 19/6/2017 otherwise legal steps WILL be taken against you. We are already busy with these legal steps with an attorney from Sandton. You will send a letter to my son, explaining you are at fault and therefore this final written warning should be withdrawn from him. You will also undertake to credit his account for the last 5 months. You will pay for his petrol driving back and forth trying to find a place that has internet connections to try and do his work! You will go on every social media platform, and publically apologize to my son for not being able to carry out his work function and admit to your non-existant service! You will cancel his contract without any cost to him. You will remove your useless devices and landline at your cost! You will fix any damages that you may cause to our home! You WILL get in touch with us personally in this regard! All copies of communication has already been sent to the goverment as well as the DA and EFF! You are a bunch of *****s of note!!!!!!!!!!!!!!!!
AO
Alida O's updateReviewer Update
19 Jun 2017, 07:45Telkom better send a letter to my son admitting to your poor non existent service and you will publically apologize to him. You will bear the costs of the last 5 months of no internet access and you will credit his account!
AO
Alida O's update19 Jun 2017, 07:45
Reviewer Update
Telkom better send a letter to my son admitting to your poor non existent service and you will publically apologize to him. You will bear the costs of the last 5 months of no internet access and you will credit his account!
AO
Alida O's updateReviewer Update
19 Jun 2017, 11:50Telkom, you are beyond pathetic. Luana, who gave Telkom the authority to close your reference number AI ********** . The internet is still going on and off and now my son has received a new reference number - FAULT474CRK190617. I can totally understand why your customers just give up on you and take their business elsewhere! We however won't let you get of that easily! if it is a fight you want, you have got it! Let's see if anybody has the gumption to respond to all of my replies, or whether it will just be another "NO RESPONSE in red.
AO
Alida O's update19 Jun 2017, 11:50
Reviewer Update
Telkom, you are beyond pathetic. Luana, who gave Telkom the authority to close your reference number AI ********** . The internet is still going on and off and now my son has received a new reference number - FAULT474CRK190617. I can totally understand why your customers just give up on you and take their business elsewhere! We however won't let you get of that easily! if it is a fight you want, you have got it! Let's see if anybody has the gumption to respond to all of my replies, or whether it will just be another "NO RESPONSE in red.
AO
Alida O's updateReviewer Update
27 Jun 2017, 09:23It has now been since the 15th of June 2017, and yet again Telkom has done nothing, but nothing to restore my son's internet connection. How useless can one get! is there anybody that knows details of someone high up that I can get hold of! Luana has suddenly gone suspiciously quiet! Another staff member who cannot be bothered to follow up on an issue!
AO
Alida O's update27 Jun 2017, 09:23
Reviewer Update
It has now been since the 15th of June 2017, and yet again Telkom has done nothing, but nothing to restore my son's internet connection. How useless can one get! is there anybody that knows details of someone high up that I can get hold of! Luana has suddenly gone suspiciously quiet! Another staff member who cannot be bothered to follow up on an issue!
AO
Alida O's updateReviewer Update
27 Jun 2017, 09:23It has now been since the 15th of June 2017, and yet again Telkom has done nothing, but nothing to restore my son's internet connection. How useless can one get! is there anybody that knows details of someone high up that I can get hold of! Luana has suddenly gone suspiciously quiet! Another staff member who cannot be bothered to follow up on an issue!
AO
Alida O's update27 Jun 2017, 09:23
Reviewer Update
It has now been since the 15th of June 2017, and yet again Telkom has done nothing, but nothing to restore my son's internet connection. How useless can one get! is there anybody that knows details of someone high up that I can get hold of! Luana has suddenly gone suspiciously quiet! Another staff member who cannot be bothered to follow up on an issue!