NETWORK ISSUE - HIBBERDENE KZN

I have been a telkom user for 8 years. I recently moved to KZN and got the Telkom Unlimited Home LTD Sim-only deal on the 29th of April. Telkom promises a 10mb line on this deal up to 500GB usage. The first week the network worked perfectly, very fast, all good. I was happy with telkom, as usual. But Since the 6th of May, my network - including all other telkom users in the Woodgrange area in Hibberdene KZN have been having network issues. So it's not just me. My whole household works from home and have big clients in the IT and Tech field, we cannot afford to be having network problems. This has been carrying on for two weeks and all I get told is "it has been escalated". I just got off the line with a Telkom representative and she opened a case and said I should wait 7-14 days for feedback. So in total, A WHOLE MONTH will have gone by that I have not been able to do my job, HOW AM I SUPPOSE TO MAKE MONEY? TAKE CARE OF MY HOUSEHOLD? I am not the type to complain but this is too long, I don't want to change my network because I am a loyal client but I came on here because telkom cannot help me, perhaps if I did it through here it would be resolved. I NEED THIS TO BE RESOLVED ASAP. SOMEONE ASSIST!?