Network Interruptions from Tower

Last week Tuesday 2nd May I called in to log an issue with my network service on both my router and mobile data. A lady by the name of Noxolo was inefficient, slow in response, *********** and rudely chewed a sweet while on a call with me. I was on the call for an hour before she could advise that the issue I was experiencing was due to an interruption with a Tower in my area. She advised that the issue would be attended to within 24-72hrs with a reference to use to check the query status, Friday passed and I still hadn’t received an update from the consultant or the business. I called in on Saturday and was advised that someone had only just been allocated to the case that morning and I should be patient until they make contact with me. Today a representative called me to ask if I was still experiencing issue with the network, if you know you haven’t fixed it,why would you even if it’s sorted? Unfortunately I work full time at home and with the network being unreliable I’m forced to go in to the office to get some work done so I could provide an update then, so I asked that he calls me back at 4pm but he didn’t. This evening from 6-8pm I was on loadshedding schedule and after the first 30mins into the shed,I lost all connection on both my cellphone and my router up until the electricity returned at 20:10. Please tell me what the point of logging a call is if my work productivity is going to suffer and on top of that I have to be prepared that once the lights go off, so does my connection? You guys have some nerve asking me for patience when you’re quick to debit me on time without me asking you to hang ten. It’s been a whole week since I’ve been given absolutely nothing on this. If I’m not going to get this resolved then it’s only fair that I also reverse my pay for the month and cancel my contract because no one even bothered to send communication to me as a paying client to say that I will be experiencing some downtime from this and that you’re working tirelessly to resolve this but no, everything is just one big holiday in this country and our hard earned money is just being taken for granted.