**** network **** employee

Sat 06 July 2019 i ran out data 18Gb bundle, I recharged after to purchase more data a 6gb bundle for about R80.00. I than loaded the bundle. The bundle did not work i called the call center and they provided steps on how i could fix the problem. the data worker for a few second and then stopped. I called the call center again spoke to a lady who than helped me by logging a case to the technical team i was advised it takes about 72hrs turnaround time to solve the case. Today is Thursday 11 July. still the problem is not fixed. I called the call center, to find an agent who was rude did not care about what she was doing. she acted as if the problem i am facing is my fault. if telkom does see this i hope they do something about this because they just lost a valued customer. the rude agent stated that the was no manager on the floor, logically which company allows employees to conduct business without supervision. This show the level of disrespect we have to pay for in this country. the agents name is Marelda stevens. if that is even her name she said she is in Johannesburg, however the 081180 call center was recently awarded to ignition. which is based in Durban. I would like to port my number