Network down ... no solution being introduced
I’m a Telkom business client. The network in our area has been unavailable since yesterday morning. Unfortunately I cannot conduct any business without internet. I’ve contacted Telkom numerous times to follow up and all I’m being told it that they are aware of the problem and that their technicians are working on it. I truly wish we had more options when it came to service providers in this industry. Telkom just do not seem to care about their customers or their concerns.
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Replies (3)'s updateReviewer Update
15 May 2018, 13:20Still no feedback from Telkom. I was told that a technician will be send to my business ASAP. This was last week. Truly disappointed in Telkom's client care.
's update15 May 2018, 13:20
Reviewer Update
Still no feedback from Telkom. I was told that a technician will be send to my business ASAP. This was last week. Truly disappointed in Telkom's client care.
Telkom's replyOfficial
28 May 2018, 09:01Good day martie-craill
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply28 May 2018, 09:01
Official
Good day martie-craill
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
28 May 2018, 09:02Good day martie-craill
Records reflect that our data centre and field ops team was able to resolve the fault, they marked it as closed after they called and confirmed.
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply28 May 2018, 09:02
Official
Good day martie-craill
Records reflect that our data centre and field ops team was able to resolve the fault, they marked it as closed after they called and confirmed.
Regards
Gerard
Telkom Social Media Team
Best regards,