Network Coverage issues

<p>Att: To whom it may concern</p> <p> </p> <p>Telkom Complaint: NETWORK COVERAGE ISSUES (case no. ********** / ********** 0)</p> <p> </p> <p>In March 2016, after being on MTN for many years, I decided to pursue a Telkom contract as they had amazing specials, BIGGEST MISTAKE EVER . . .</p> <p> </p> <p>In April 2016, my brother & I both received our Huawei P8’s on the business 300 contract 300 smses, 300 Minutes & 300MB plus a free 1GB every month for 24 months. Sounds Amazing right? Wrong! </p> <p> </p> <p>Ever since we received our devices we experience no network coverage when we are at home, our calls drop, messages get delayed. It doesn’t even allow us to connect to the Telkom Call Centre (081 180). If you are wondering where we live, we live in Moorton, Chatsworth an area with thousands of Telkom landline & mobile users but still such poor connection.</p> <p> </p> <p>Whenever we can get through to the call centre, we get told to do the following steps: go to menu, 8ta \ Telkom SA menu, international roaming and then via 8ta \ Telkom SA.</p> <p>If it shows that the handset is already using the selected mode. Then go to phone settings, network selection, select manual and once it starts searching for networks choose MTN and then reboot your device. Not forgetting to turn on your data roaming (Apparently Telkom has some deal with MTN so the user won’t have to incur extra costs).</p> <p> </p> <p>On the 20/02/2017, a network engineer came to my house to test the signal, all I got was that my house lies between two cell towers and isn’t strongly picking up signal from either one, weeks later and still no other correspondence.</p> <p> </p> <p>Yesterday again (14/3/17) I got home had no reception for 3 hours, sat and looked at my beautiful device hoping and praying that network connects. Between My Brother & I we have almost 800 minutes that cannot be used when we are at home because calls keep dropping. I am even more frustrated because I am the kind of person that has already paid my contact months in advance.</p> <p> </p> <p>Today (15/3/17) I called the call centre to inform them that I am receiving no joy from the network and made them aware that I will be sharing my story on all social media platforms. I asked the call centre agent to pass on the recording of our call to the call centre manager. </p> <p> </p> <p>It’s absolutely pointless having beautiful devices, excellent service in the stores and from the call centre when the network itself can’t deliver.</p> <p> </p> <p>A very disappointed & frustrated customer</p> <p>Damien Naidu</p>