Network coverage down week and refuse to cancel my comtract

<p>I run a small online business of which internet connectiong is the backbone. I took a 24 month unlimited data contract on LTE-A. After checking coverage it was conculded Im in a LTE-A covered area and i continued using the data for the past 11months. on 28 June after four days of not coverage (No LTE, 3G, only E, ) i opened a case: ********** 2 and ********** . i was promised at the woste it would take 72 hours to resolve the matter, I explaned to the call center agent i will have to cancell the contract if they cant provide the service of which i contracted them for. on 8 july i got an sms saying i will get feedback on my case in the next 7days. i have been without connection for 3weeks and now i must wait for another week while a pay.</p> <p>When i sent a cancellation of contract im told i must pay penalty. Why should i pay penalty when your(Telkom) the one who failed to provided the service.</p> <p>I tried to take back the router to the Noth Gate store and i was told they wont accept it and i must payfor it. this is the ultimate abuse from telkom mobile</p>