Network Cancelled in Error. No feed back in 3 weeks

I have had a bad experience with Telkom service provider. On 19 July 2019 i called to cancel my contract. The agent canceled my entire network instead. Leaving me with no access to my number. I have been making follow up calls ever since and spoke to multiple agents who have not given me the satisfactory of resolving the issue. I hope that you can assist and get Telkom to fix the problem.

My case number is ***6.

It is impossible to find a email address online hence i will provide the email of the agent who i initially spoke to.

Regards Chevarn