Network

I have been a client of Telkom Mobile for over 10 years, ai have even switched family members to them. For the past couple of days, I have experienced network issues with regards to the data use. I have almost 2gigs of data, will will expire very soon as I could not use. The network has been roaming and will not alow me to use the data. After logging a request to have them look at the problem, I still experience the problem. I called one of their consultant who logged a service request and promised me that I would get a reference, apparently the request was logged but not assigned, hence I did not get the reference. After a struggle and few more calls, I mananged to get a ref this time and data restored. What puzzled me the most is that I am domiciled in one place for the past 2 years and have not had issues before with the network. When you resolve my query, call me and inform me of the outcome, also assure me that the problem would not re occur, and what caused the problem. When you promise to call me, please do. I find the service to be of a low standard and I am reviewing my options in terms of who will give me value for money. I am a utterly disappointed after so many years with them.they are breaching TCf codes all the time. Ref ***