Neleshen Naidoo - Poor Customer service and ********* behaivour

More that 24 hours has elapsed without sim card being active for sim-swap for ***. After tiredly calling and reaching where the sim was done at Cresta Express store with no resolution. The gentleman by the name of Neleshen Naidoo made it worse and said I have no ground to complain because other customers were not complaining. He was even laughing at me. To me it came as a shock and I was quite annoyed that he was clearly not taking my case seriously to the point making it a joke with no sense of urgency. I really don't appreciate the way he treated me with lack of professionalism and sincerity towards this inconvenience that Telkom has caused against my will. In all years I have been as the customer, this is the first instance when Telkom representative was rude to me and laughed at me. I trust this is not the way that Telkom wishes to conduct business with valued customers. I look forward to hearing from you.