Neither Telkom or Vumatel accepts responsibility and unauthorised cancellation of my services

Vumatel and Telkom non existing services and runarounds Mambo H | 09 Aug 2019, 13:15

worst service i have ever come across. they continue to get you to contact your ISP and keep providing a number that does not exist ********** 662 even after insisting to them it does not exist. i have used 3x different phones to phone the very same number with all 3 giving the same results. NOT ALL relevant info is ever given to fault log or receive help, contacting Telkom as the ISP is also not helpful. constantly pin-balled all over the place with little to no one knowing what to do, so who is it we are to be logging the faults with? Telkom? Vumatel? they cannot make up their minds or find a solution to smooth frustration free fault logs. they happy to take our cash, but never happy to sort out their issues. currently my FIBRE is running 3 times slower than the ADSL line i had! this should never be possible, its the reason i switched to fibre... because its legendary faster! somewhere along the line clear instruction and setup should be provided WITH ALL details available to the customer. VT numbers, email address, account details, TIN numbers etc, they just do not have their ducks in a row and thats not on, these are standard services not being fulfilled in a professional manner. too much is left to us to fix the problems. its always the customer doing the chicken run to do their jobs

Mambo Harris Im sorry but either Telkom or Vumatel needs to accept responsibility for this. Hellopeter please contact me as we have recordings for all our calls and you can see for yourself the attitude from Vumatell, Telkom insists that Vumatel is responsible and they have their ducks in a row . Vumatel outright states that they are only a product provider (to Telkom as a customer). Who am i paying?who is RESPONSIBLE?Who am i supposed to get help from? these people have had us phoning this one and that one to phone this one to end up phoning that one. Im tired of this runaround! i have phoned Telkom Sales, Telkom technical and Vumatel and they just keep passing me off to someone else! i am the customer and the quality and after sales service is so bad. we still cannot establish who needs to refresh our internet or find the fault. Ive wasted sooo much airtime for absolutely no result. someone has to fix this!!! I did not authorise a cancellation! something is wrong with this story and as a paying customer the service needs to be honoured. if there are any attorneys that can assist in this pls drop a e-mail address in comments. this is not ON! To the CEO of both Telkom and Vumatel please contact me at your earliest convenience! someone is not doing their job!