Negligence of Telkom staff to perform line transfer.

I have been trying to transfer ownership of a landline from my dad's name to my name. I went to the branch at the Atrium in Overport, Durban and submitted the appropriate documents on 07 May 2018.

I then emailed the application again on 13 June to Nothando Nxumalo after she told me that no application had been registered on their system. I emailed 3 more times requesting an update.

After receiving no communication I phoned again and had to submit the forms a third time to Sarah Naidoo via email on 18 July 2018. I emailed her another 3 times to get feedback and got no response.

Yesterday my line got cut off since my dad is no longer paying for the line so I have no internet now. I just called the customer service again now (31/07/2018) to see if anything has been done and still no order was issued to do the transfer.

I don't even know what to say. I called their help desk and she seemed quite helpful but we shall see what happens.