Negligence of telkom services

I'm so apolled with the service I'm getting from telkom. I took out a cellphone contract of 24 months and my payments are done via debit order which same goes off consistently every month. On the 9th month of my contract my service was done and not doing anything about because it might just be the service is down in my area, I used my wifi which I also have with telkom which worked perfectly fine. At this point I'm starting to think it's very strange if my wifi works why isn't my handset working. The next day I go to a service centre just to inquire my issue I'd incounted the day before, taking into account my service is still down at this point. The agent at CPT branch told me my contract was canceled and this made me furious because how can this take place if my payments are up to date. The agent at CPT told me it was canceled by the call centre without any reason on my profile. The Manger told me she will lodge a query and the call centre will call me back. The service cente also mention that due to the contract being canceled I need to pay a upfront fee of 3k to open my line. I left my contact number and email address. Mind you I'm sitting without a service for 2 days but my debit order had gone off. The Saturday morning I call the call centre only to be told that my contract was canceled by customer request. I went off at the call center agent who told me that cancelations don't work over weekends. I will only get a call back the Monday. I'm so furious with the pathetic service I'm getting from telkom. I will be without a service for 4 days if they should call me by Monday Firstly, secondly my creditors profile might be affected for a canceled contract before its due date, which it was canceled without my consent. I need someone to provide me with answers ASAP regards this. I need to know which corrective action will be taken to discipline the negligence agent. I want to know how telkom can employ such *********** people to work for them and work with people's lively hood, like it's nothing. I want to know how telkom is going to help with my negative credit profile. I want to know how telkom is going to reimburse me for a canceled contract without my consent I want to know how telkom is going to assist with my service that is down and how they are going to get my line reconnected. I will be writing another review once I actually get a call back if I do. Tracey