Negligence/ customer service

I recently took up two contracts with Telkom, however have not been able to make the payment due to being laid off from work due to the Covid19 lockdown. No work ,no pay. I have tried numerous of times which can be seen on my records that I had contacted Telkom for assistance on how can Telkom actually help me during this time. The first person who I did speak to gave me an email address and asked me to forward my details as well as my documents through and that I would get assistance. Till this date have gotten no response, so I then called again and had spoken to another lady who said that at Telkom they have received an email stating that if any assistance were needed that the customer should call before the lockdown before any debits were made. And she continued to add that there is nothing that they could assist me with and that she does not know why the guy didn't explain the procedure to me. I firstly did contact Telkom. Customer service sucks. I am still being billed for my contract and line even though my lines were suspended. HOW THE HELL AM I SUPPOSED TO TO PAY FOR SOMETHING OF WHICH I AM NOT USING AND MY SERVICE IS INTERPRETED. I AM BEING CHARGED FOR SERVICE THAT I DID NOT RECEIVE. I called again and have have been placed on hold for over an hour and 20 mins. What's the point of having all the contact numbers and apps in place when nobody can assist the customer. TELKOM IS USELESS, ONLY GOOD AT *****ING PEOPLE'S HARD EARNED MONEY!!!. The consumer is supposed to get assistance during this period hence people did not choose to not work and not get paid , and it is very sad to say that Telkom cannot help their consumers compared to other network providers.