NEGLIGENCE AT TEKOM VINCENT PARK EAST LONDON

On the 16th of October 2020 I bought my IPhone 11 Pro from Telkom in Vincent Park Mall East London, and on the same day I came back for my insurance. I was helped by Thandi Sulo so that my device can be insured, I left the shop thinking my device was insured. On the 4th of November I received my invoice only to find out that my insurance was not on my invoice, I go to Telkom the next day the 5th of November, she says she remembers me but hands me over to her colleague. Her colleague checks on the system , she canceled my insurance instead of Activating it, now the 7 days for the insurance is over. I am not sure what to call this negligence or what. I am so disappointed in the service I received at Telkom and even on this day it’s SLOW. I used to defend Telkom all the time and now I don’t know, and I have a WiFi with Telkom I’ve been loyal. I am running late as I am on lunch at work after 2 hours I am still waiting, Utterly disappointed.