Negligence and poor service delivery

August 18th, I subscribed for a data bundle, my money was deducted and my data was not allocated, it was a weekend. I was expecting it will be resolved by Monday. Tuesday I placed a call through to the customer service department, after a long while the agent open a case and nothing was done with the case for 2 weeks and I was calling to know the status of the case until I called again and I was told the case was not followed up, another agent closed the case and opened another case for me with a different reference number. As promised by him, I got a text notifying me of the new case number, 2 days later I got a text saying it has been escalated and resolved that I will get my bundles in 72 hours, according to the text. After the said 72 hours lapsed, I called again and I was told they meant 72 working hours... this is over a month now... their 72 working hours lapsed on Monday the heritage day, then I decide since it’s holiday, chances are they will not be doing a thing, I called them today to know the status of my case, I was told that a manager or sales rep will call me. And the guy I spoke with today is Sihle and he said “he was not sure when they will call me” he gave me 72 hours. I told him that their service delivery is poor. Instead of wasting money on tv ads and brand ambassadors, telkom should channel that money to better its service. It’s over a month now and nothing has been done and it has made me lose a lot of client due to telkom poor service delivery.