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Vuyolwetu T

1 reviews | Active since Jul 2014

14 Dec 2017, 11:00

Negligence and poor service

Last week on the 6 December 2017 the Telkom technician called me to confirm that he will be at my house on the 7 December 2017 . He was at my house as per promise on the 7th which was on Thursday. After he completed the installation he called his supervisor to do a line test and due to the fact that he was unable to get 10 megs, he promised to come back Friday with someone who's gonna help him finish the installation. Friday on the 8 December 2017 he gave me a call saying everything is up and running I just need to call the call centre to activate my account. Saturday don't recall how many times I called and Sunday and Monday. Only Monday afternoon a agent from the technical department said it can be due to the fact that on the sales department my order is not yet finalised and I were promised to call the sales department to find out about my order. On the 12 December 2017 the technician called and promised that he would be coming to my house to fix some cabling. On the 13 I decided to call in the sales again to find out if my order is not yet finalised and the answer was it was finalised. Called the technical department again today to find out why I my still not able to connect to the internet. Michael said she's gonna send correspondence to the technician department and they will give me feedback whether they are coming today.

My argument is, I fail to understand why is my matter prolonged this much. Do Telkom priorities clients under their race? Their location? Their revenue they bring to the business or do the only monitor and give feedback to big accounts.

From Saturday I need to spend an hour waiting and on a call to different department. Up until today I do not have a internet connection.

Now it is no longer them ensuring that everything is up and running. It has become my responsibility to call and do follow up.

The reason why people run away for big company like Telkom is because they no longer concern themself with reviews of clients only bringing to the company R799 on a monthly basis. They baby sit huge accounts ensuring excellent service rendered to them.

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Replies (5)
VT
Vuyolwetu T's update01 Jun 2018, 16:39
Reviewer Update
App**** for an mobile device and received a call from the sales department and was advice to call the billing department to resolve the matter. Logged the dispute on the 7 May 2018 and up until today its not been resolved. Why do telkom treat a black man like this. Is it due to my salary scale, race or Geographic area where i stay
VT
Vuyolwetu T's update14 Jun 2018, 18:51
Reviewer Update
Up until today no feedback have been forwarded to me yet. And Still I am waiting so that my application for mobile device to be process as Telkom have failed from last year December to fix my ADSL line and sort the bill which which I am getting on a monthly basis.
VT
Vuyolwetu T's update21 Sept 2018, 16:09
Reviewer Update
Got a call from 14 August 2018, On the 21 September 2018 my line was again off. Called the accounts department then were told it has been suspended due to the fact that i owe Telkom R3700 for only utilizing their service from the 15 August - 20 September 2018. Need my account active as i wont be able to wait for 7 days to resolve an issue which was suppose to be resolved long time
VT
Vuyolwetu T's update21 Sept 2018, 16:09
Reviewer Update
Why is telkom always playing with me
VT
Vuyolwetu T's update24 Dec 2018, 09:27
Reviewer Update
My bill is R5777. My line was only active for month and after called and logged a dispute decided to switch off my line completely up until the matter is resolved and pay the amount for the service i have rendered not for the months I have been nagging Telkom to send a technician to fix my line. I need my line activated and bill to be written off under my name or resolved. As I wanted to take a cellphone and was told my account is overdue by R5777. Please resolve every matter from any customer with the same level of urgency.