NEGLIGANCE OF TELKOM AND CLIENT GET THE BLAME

21 JAN 2015<br> Good day!<br> I bought a cordless phone at the Telkom store in Herm****.<br> I informed the sales lady that I have an existing Telkom account.<br> I asked her to add the monthly instalments for the cordless phone to my existing Telkom account number ***.<br> The sales lady said it is done as requested.<br> My first bill arrived via the post and to my astonishment I find that a new account has been created, nobody know why????.<br> I phone customer services and explained my situation regarding payments.<br> I was informed that I must pay this first installment cash at the nearest Post Office or Telkom outlet and that the fault has been rectified from that date.<br> I went to the Post Office pay the first installment as informed.<br> So I wait for my new bill to arrive with my second installment added to my existing account.<br> My surprise it was not!!! <br> So I wait longer maybe it will be added to my next bill!!! <br> Totally nothing was rectified and the customer get the blame for it!!!!!<br> *** I received this SMS, UBSOLUTELY VERY UNPROFESIONAL :<br> \BRITS. We have no record of your payment