Neglegence through misrepresentation

<p>Good Day HelloPeter,</p> <p> </p> <p>I'm writing this due to misinformation given to me regarding a call I received from Telkom offering me a deal.</p> <p> </p> <p>I was informed that there was a mobile packadge upgrade, my current one valued at R160 would be upgraded to one that costs R158. But what instead happened is she assigned me a new deal whereby I'm paying both R160 and R158 simultaniously. This went horribly wrong and was never agreed upon. The phone call was voice recorded, and I explicitely requested that this should not happen.</p> <p> </p> <p>I phoned the billing line for telkom, case number : ********** 1</p> <p>I was informed that due to the nature of this case, I would be able to return the Huawei packadge to a telkom outlet and receive cancelation documentation without needing to pay the end of contract fee.</p> <p> </p> <p>I went to the Telkom outlet, they had no idea what I was talking about, refused to help me and couldn't care less. It was the Telkom outlet in the Grove mall, Lynnwood.</p> <p> </p> <p>Please assist with the current issue, as working with Telkom directly doesn't seem to get anywhere.</p> <p> </p> <p>Regards,</p> <p>Lourens Human</p>