Neglected loyal customer

Thank you Launa, Please contact me on my cell *** or on one of my Telkom landlines ***. Your urgent attention would be most appreciated! Kind Regards Dion

Dear launa, its been 10 day since I received your response and has yet to receive a single phone call /mail regarding an update as to my original complaint/request. In the interim we have contacted your call center everyday since the 27th of February 2018 and I have even had a positive discussion with a very helpful lady by the name of Kimyra Pillay, she was very eager to assist and even provide me with and escalation number via email, however, this was 8 days ago and Kimyra Pillay has not yet responded to any of the 4 emails I have send requesting update on the escalation number 13216 that was provided by her. I find that this is simply unacceptable considering that we spend approximately R4500.00 rand a month on data and phone bills , for a small business that is quite a lot, I am sure that you will agree, We would obviously want to continue to grow our business , however when we don't receive a vital element such as access to data infrastructure from our supplier Telkom it simply is not possible. As a matter of fact we are now losing business as a direct result of not being able to get the infrastructure that your consultants at the call center recommended on the 02-02-2018, the same day we placed the order for Telkom "look - a -like " Your call center on 4 separate occasions provided 4 installation dates for a technician that will arriving between 08:00 am and 16:00 pm and we have ensure that we had staff waiting for the arrival of your technician every time we where provided with a installation date. The following date where provided by your call center (1)26/02/2018, (2)27/03/2018, (3)24/04/2018, (4)02/05/2018 with no joy. Please may I request that this matter be dealt with as a matter of utmost urgency. thanking you and advance and awaiting your favorable reply Kind regards D Pretorius PretoriusDWJ T/a Copperpenny Pty ltd ********** ********** 171 ********** 235642

Dear launa, It`s been 14 day since I received your response and has yet to receive a single phone call /mail regarding an update as to my original complaint/request. In the interim we have contacted your call center everyday since the 27th of February 2018 and I have even had a positive discussion with a very helpful lady by the name of Kimyra Pillay, she was very eager to assist and even provide me with and escalation number via email, however, this was 8 days ago and Kimyra Pillay has not yet responded to any of the 4 emails I have send requesting update on the escalation number 13216 that was provided by her. I find that this is simply unacceptable considering that we spend approximately R4500.00 rand a month on data and phone bills , for a small business that is quite a lot, I am sure that you will agree, We would obviously want to continue to grow our business , however when we don't receive a vital element such as access to data infrastructure from our supplier Telkom it simply is not possible. As a matter of fact we are now losing business as a direct result of not being able to get the infrastructure that your consultants at the call center recommended on the 02-02-2018, the same day we placed the order for Telkom "look - a -like " Your call center on 4 separate occasions provided 4 installation dates for a technician that will arriving between 08:00 am and 16:00 pm and we have ensure that we had staff waiting for the arrival of your technician every time we where provided with a installation date. The following date where provided by your call center (1)26/02/2018, (2)27/03/2018, (3)24/04/2018, (4)02/05/2018 with no joy. Please may I request that this matter be dealt with as a matter of utmost urgency. thanking you and advance and awaiting your favorable reply Kind regards D Pretorius

Dear launa, It`s been 21 day`s since I received your response and has yet to receive a single phone call /mail regarding an update as to my original complaint/request. In the interim we have contacted your call center everyday since the 27th of February 2018 and I have even had a positive discussion with a very helpful lady by the name of Kimyra Pillay, she was very eager to assist and even provide me with and escalation number via email, however, this was 8 days ago and Kimyra Pillay has not yet responded to any of the 4 emails I have send requesting update on the escalation number 13216 that was provided by her. I find that this is simply unacceptable considering that we spend approximately R4500.00 rand a month on data and phone bills , for a small business that is quite a lot, I am sure that you will agree, We would obviously want to continue to grow our business , however when we don't receive a vital element such as access to data infrastructure from our supplier Telkom it simply is not possible. As a matter of fact we are now losing business as a direct result of not being able to get the infrastructure that your consultants at the call center recommended on the 02-02-2018, the same day we placed the order for Telkom "look - a -like " Your call center on 4 separate occasions provided 4 installation dates for a technician that will arriving between 08:00 am and 16:00 pm and we have ensure that we had staff waiting for the arrival of your technician every time we where provided with a installation date. The following date where provided by your call center (1)26/02/2018, (2)27/03/2018, (3)24/04/2018, (4)02/05/2018 with no joy. Please may I request that this matter be dealt with as a matter of utmost urgency. thanking you and advance and awaiting your favorable reply Kind regards D Pretorius

Please can someone get back to me !!! Many thanks

This is now becoming an absolute dire situation Seriously is no one from Telkom going to get back to me ....contact me , to get this resolved ,,,,Please!!!! This is your product and your solution, come on guys how difficult can it be to provide a client with some service ... begging to spend money with you , and to ensure that we receive the same service as 10 million other customers or is this simply a task to great for the mighty telkom.... Please please please, how long must this continue .... if your product is inferior to your suggestion why suggest it in the first place .. Just get one of your calll centre agents to then phone/email and text me and tel me that this can`t be done, and we can both move on, but staying silent on the matter is not how business is conducted in the 21st century thank you Regards, ********** ********** 171064