Negative Neil at Telkom Chatsworth

I have not had a service from Telkom since the 9th January 2018. To date I have requested on numerous occasions for the Manager from the Chatsworth Store to call me and she has not. Initially the consultant whom I interacted with, Neil told me that my line would need to converted to a wireless line and I would get a wireless device however the package that I am on will not change and neither would there be a price difference for my talk and internet package, however that is not the case. on the 25th February I went into the store and asked to speak to the manager, to my amazement both Leeann and Neil told me that they work without supervision and that there is no manager in the store neither is there a second in charge. Neil refused to help me and while standing at his counter, he got upset and stormed to the back of the store, leaving me standing there without assistance. When i reminded him that he assured me that my 100GB internet package will remain unchanged and not change to 10GB, he argued with me and said thats not true, he would not say that and I quote, "its just your word against mine". is this how you want your consultants to treat customers ? further to that , when he returned to his desk and I asked to check if I was in any contract for my adsl package, he refused to help me and called other customer who was waiting in line to assist them while I stood at his counter. I was mortified at the amount of disrespect he showed me. Does Telkom not teach basic customer service s****s to their employees ? I still do know what is going on with my phone line and i refuse to make any further payments. stop *****ing my money Telkom, get your act together.