Negative Credit Record due to Telkom taking 7 months to cancel my line!

Dear Telkom, I am absolutely livid as I am writing this! I went into store on 04 June 2017 to cancel my land line. I thought all is well as I never heard from Telkom again. Come November I start to get calls from NuDebt threatening me that I owe Telkom over R1000!!!! I went into stores, made calls but alas every person pretended to help me and never logged an actual dispute!!!! Even my mother was harassed with these phone calls! for a line that was supposed to be cancelled months ago!!! Finally in December a nice gentleman figured out that the line that was written on my paperwork to cancel was actually a Telkom Business number! That is why it never got cancelled and I never received any invoices due to the fact that those went in my 'OTHER' inbox. It took me a visit to your store EACH DAY for 2 weeks - taking time out from my wor**** to get all of this sorted! STILL people said they are logging disputes but alas they didnt!! I kept calling when then the person on the other line would pretend to listen and I could actually hear her covering the mouth piece laughing and talking to other collegeaus while I explained my situation in a calm manner. I kept going into store each day not giving up to solve this situation and finally about 2 weeks ago I got a call from Telkom stating that the money has been cleared from my name and Telkom in fact now OWES ME MONEY!!! I thought great, finally it has been resolved and my name has been cleared... BUT NO!!!! Now i need to find out that Telkom has negatively affected my CREDIT SCORE!!! Never in my life have I paid a bill late! Now because of your incompetence I sit with a negative credit score rating!!!! I have contacted lawyers... this needs to be fixed asap! and do not give me an email or number i need to call to sort this out! this is ridiculous and I have stayed calm until now... but now I am boiling!!!!! FIX IT TELKOM!!! FIX IT!!! I have all my paperwork ready and I wont just be asking to have my name cleared!!

Oh and to make matters worse... 2 weeks ago when they called and said my name is cleared I decided to go and upgrade my contract... and so i got a new phone only to stop working after 7 days!!!! now the phone has been handed in at the Apple Store and I am sitting without a phone that I am paying for. Biggest mistake of my life... I should have just cancelled my contract with Telkom -- but hey, my Credit Record would only be positive with Telkom and NEGATIVE for any other company doing a check on me!!!