Need to be shutdown and arrested

I recently canceled my acconut with telkom in July of 2021. Reason is they took more than 1 payment for a month and denied recieving it. Many calls later they still had not refunded it nor wanted to acknowledge payments. The banks were involved and it debit reversal started to which they even claimed at that point they had recieved it and they would not refund it. managed to get the person involved's number and had to threaten with police to get my refund some 3 months later. That sounds simple enough except that damaged my credit rating and lots of costs involved for the reversal, calling and traveling.

Now comes the refund. case number ***8 I lay my claim, send all info accurately and get them to confirm the correct proof. Showed resolved on their end yet no money has been paid back I contact them but they claim that it is not the correct info and they had tried to contact me. I havent recieved a call (unless my wife is a super spy and works for them) as my wife was the only person to call me from then till now. Alas I redo the claim and am told the same thing. So I guess my life will now endlessly loop with me calling and not being helped. Ref ***4

I suggest Telkom reads this and replies with a sorry sir here is your money soon. I am now done and will shortly be contacting the police , icasa, ombudsman and advertising authority and rain hell upon your useless business. Good riddance