Need the Telkom Complains department Contact details!

On January 15, 2025, my Internet service was interrupted. Despite booking a fault on that day, the issue remains unresolved as of today, February 17, 2025. I have contacted Telkom Support numerous times and have been consistently informed that the issue has been escalated. However, I have received no further communication—no phone calls, no messages, just silence. I also reached out to Vumatel, but they were unable to assist me, insisting that I must resolve the matter through my ISP. Unfortunately, my ISP seems either unable or unwilling to rectify the situation, or perhaps they are entirely incapable of doing so.