Need Telkom to fix my adsl line.

This is the second time in like two weeks I had to report my ADSL line,,,I really can not understand what the problem is I use my telkom adsl line for work and dont have the service,,,,Please get this fixed!!! I have logged a fault on your website but have not been send a fault reference number,,,,my Home number in question that is not working is ***. Please can you get my ADSL line working, I am sick of struggling with this, I am paying for this service but id down more than it is working. If this is not fixed in next day or two I will be cancelling my ADSL with telkom. I have reported my line twice on your website but do net get any reference number. <br>