Need Telkom's help resolving issue!!

I visited the Telkom branch in Greenacres, Port Elizabeth. They were very helpful and quick, however I ordered a line to be activated at home (the line was already been installed). I told the Telkom assitant that I only needed my line activated as I would use an other ISP. <br> <br> My ISP said they received the error \Not Feasible. Other ADSL operator active".<br> <br> This means that there is either an active data contract with Telkom or your Line is currently being billed by Telkom. And the only way to resolve this"