NEED my phone

I called in at the call center on the 11/04/2018 and spoke to Phindile and bought iphone 8 plus which was promised to be delivered to me in 3 to 5 working days after my purchase. 3 days later a debit order went off my account of R799 yet i still did not have the phone. When I login on Telkom.co.za it says no orders pending. Called in to telkom spoke to Mfundo, who confirmed there was no order pending sent me to sales department whose phone always gets cut off. Yesterday I spoke to Thabile at sales who said I should call 10210 which I then spoke to Beatrice who said they department cannot help if there is no order pending sales department should help me with this. When I call 10213 and choose option 1 it still gets cut off then option 2 they cannot help. I, then, proceeded to go to Telkom store which they also could not help because they say they do not have access to call center sales.

PLEASE HELP I NEED MY PHONE ASAP!